These policies are made in English and translated into other languages.
In the event of a dispute as to the terms of the policies, the English version shall prevail.
Option 1: PayPal
Option 2: Bank Transfer
Bank name: ABA Bank
Account name: VONG TOLA
Account number: 002 273 556
Remark: [Put Order Number as a reference]
Option 3: Money Transfer in Cambodia (i.e. Wing, TrueMoney,....)
Acceptance [Cambodian] number: 0969247555 / 092247555 / 089666383/ 012750309 / 017288663
Provide the Order number and Transfer codes to 0969247555 / 092247555 / 089666383/ 012750309 / 017288663 via Phone, WhatsApp, Telegram, WeChat, Line, Viber
PROTECTION AND RETURN POLICY
Your purchase is protected if:
The item was purchased on our platform.
The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
Your order did not arrive not due to factors related to the buyer (for example the wrong shipping address was provided).
You raise a claim by opening a dispute.
Your account is in good standing.
Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).
DELIVERY DESTINATION AND TIME
The following delivery time is applied for all products except "Pre-Order".
Phnom Penh: within one business day.
Provinces in Cambodia: within three business days.
For all products under the "PRE-ORDER" categories, the delivery time varies which could take around two weeks' time or more.
MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period.
You can get a refund 15 days after the claim process finishes.
This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Contact Seller: Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
Apply for Refund: If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 03 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
Get Money Back in 15 Days: Most sellers will return your money in 15 days, however; if it's not resolved, you can contact CamBestBuy from the order detail page to escalate your dispute.
CONDITIONS FOR SUBMITTING REFUND REQUEST:
The products have not been used.
The item is in perfect condition and in its original packaging.
Sellers that offer 'Local Return' service will have the above 'Local Return' icon on their item details page.
With 'Local Return' service, you could get 2 days (on top of the on-time delivery date) to decide if you want to keep or return the item without any reason.
RETURN SHIPMENT FEE:
The return shipping costs to the designated local return address are borne by the buyer
A. COLLECTION OF INFORMATION
Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account:
Information including user name, address, phone number, and email address, will be collected at the time of user registration on the Site. If you are registering a CamBestBuy account through social media platforms such as Facebook or Twitter, we may collect your account name and profile photo at those platforms.
If you choose to answer our supplemental questionnaires for registered members, we may also collect marital status, nationality, gender, date and/or year of birth, annual income, monthly spending and user preferences. If you prefer not to provide such information, the use of our services and products will not be affected.
If you are registered as a seller or service provider, in addition to the information mentioned above, we may also collect your identity information, tax registration number and information about your business, such as the information about your business license.
If you are successfully certified by CamBestBuy as a blogger or an influencer, in addition to the information mentioned above, we may also collect your live stream videos, your social media account names and profile photos, and posts or comments made by the Site’s members.
If you contact our customer service, we may record your conversation with us and collect additional information to verify your identity.
In connection with any transaction and payment services, or services under our buyer protection schemes, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers, expiration dates and security code and tracking information from cheques or money orders may be collected to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Site.
We record details of users’ activities on the Site. Information relating to such transactions (including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any discussion forum) may be collected when transactions are conducted on or facilitated through the Site.
From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these events includes, but not limits to, user name, address, phone number, fax number and email address.
We record users' buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns, buyer behavioral patterns and equipment information. In addition, we gather statistical information about the Site and visitors to the Site including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
Certain data we collect may be defined as personal data under applicable data protection law (“Personal Data”).
To use our services and products, users need to provide certain categories of data (which may include Personal Data), such as user name, address, phone number, and email address. If certain data is required, we will let you know at the time of collection. In the event that users do not provide sufficient data marked as necessary, we may not be able to complete the registration process or provide certain products or services.
B. USE OF PERSONAL DATA
We collect and use your Personal Data for the following purposes:
verifying your identity;
verifying your eligibility to register as a user of the Site or become a blogger or an influencer of the Site;
processing your registration as a user, providing you with a log-in ID for the Site and maintaining and managing your registration;
providing you with customer service and responding to your queries, feedback, claims or disputes;
facilitating communication between buyers and sellers on the Site, processing transactions and payments, assessing advance withdrawal requests from sellers and providing delivery services;
assessing account security and transaction risks of members, detecting and preventing fraud and other security incidents;
personalizing our communication with you based on your browsing records, equipment information we collected and your order history, and performing research or statistical analysis in order to improve the content and layout of the Site, and to improve our product offerings and services, including, for example, using anonymized data for machine learning purposes;
identifying, developing and marketing products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities and interests. Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes; and
if you voluntarily submit any information to the Site for publication on the Site through the publishing tools, including but not limited to, Company or Business Profile, Product Catalog, Trade Leads, TrustPass Profile, Business Trust System and any discussion forum, then you are deemed to have given consent to the publication of such information on the Site.
C. DISCLOSURE OF PERSONAL DATA
We may disclose and transfer (whether within or outside the jurisdiction of the CamBestBuy entity that you are contracting with) your Personal Data to service providers engaged by us to assist us to provide services to you. Examples of these service providers include:
our business partners (for example, in order for them to provide you with discounts or offers that may interest you);
payment service providers to assist with payment for transactions or providing withdrawing service for sellers;
credit risk assessment providers to conduct risk assessment on sellers to determine whether a seller can be permitted to make an advance withdrawal;
logistics partners for providing delivery services for buyers and warehousing services for sellers;
cloud computing service providers to provide cloud storage services;
warranty service providers to provide warranty services;
customer service providers to provide after-sale services; and
risk control service providers to assess the security of members’ accounts and transaction risks.
These Service Providers must abide by our data privacy and security requirements and are only permitted to use your Personal Data in connection with the purposes specified above, and not for their own purposes.
For the purposes specified above, we may share your Personal Data with affiliated companies in the CamBestBuy Group and/or their designated Service Providers, which comprises a group of companies operating leading online and mobile marketplaces in consumer and business-to-business commerce, as well as cloud computing and other services.
When necessary and to comply with applicable laws, we may also disclose and transfer your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations for the purposes specified above, or as required or permitted by applicable laws.
We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.
Information you submit to the Site for publication may be made publicly available on the Site and therefore accessible by any internet user. You should exercise caution when deciding what information you submit to us for publication.
We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.
We have established relationships with other parties and website to offer you the benefit of products and services which we do not offer. We offer you access to these other parties and their website either through the use of hyperlinks to these site from our Site or through offering "co-branded" site in which both we and other parties share the same uniform resource locator (URL), domain name or pages within a domain name on the Internet. In some cases you may be required to submit Personal Data to register or apply for products or services provided by such third parties or co-branded partners.
D. RIGHT TO ACCESS/CORRECT PERSONAL DATA
Under the applicable laws, you may have the right of access to personal information held by us and to request correction of the information. If you are a Visitor from the European Union, please refer to J. VISITORS FROM THE EUROPEAN UNION for more information.
In accordance with applicable law, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.
A "cookie" is a small amount of data that is sent to your browser and stored on your computer's or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or mobile device to access the Site, our web servers will be notified of your visit to the Site and in turn we may have knowledge of your visit and the pattern of your usage. The cookies will enable us to remember your information so you do not have to re-enter it every time you use the Site.
For these additional purposes identified above, you can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are using to access the Site or the privacy setting of your mobile device. If you adjust the privacy setting in the browser, your mobile device will continue collecting data unless you adjust the privacy setting of the devices, and vice versa.
Certain features of the Site depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost.
We use two types of cookies: session cookies (which are erased once you close the browser or shut down the device) and persistent cookies (which remain even after closing the browser or shutting down the device/application and which are activated each time you visit the Site). The session cookies use encrypted data to unambiguously authenticate you. The persistent cookies do not store account numbers or passwords.
We use both first-party cookies (cookies that are set by us at CamBestBuy and serve mainly to enable basic functionality on our Site, including web analytics cookies that help us understand how users use our web pages and how we can improve their use) and third-party cookies (these cookies are not set by CamBestBuy, but by our selected partners).
Below we briefly identify the cookies we use on our Site: Google Analytics
Our Site uses Google Analytics, an internet analytics service provided by Google, Inc., 1600 Amphitheater Parkway Mountain View, California, 94043, USA ("Google"). Google Analytics uses "cookies", which are text files that are stored on your computer and used to analyze the use of the Site. For example, Google's cookies allow us to tell us which pages our users are viewing, which ones are most popular, what time of day our Site are visited, if users have previously visited our Site, from which website users are redirected to our Site were and the like. The data generated by the cookie about your use of the Site will be transmitted to Google and stored by Google on servers in the United States.
The website uses an anonymization tool of IP addresses so that the IP addresses are truncated within the territory of the Member States of the European Union and the other members of the agreement on the European Economic Area. The non-truncated IP address are only exceptionally transmitted to Google’s servers in the US and then truncated there.
Google uses the data on behalf of the website operator to evaluate your use of the website, to compile reports on website activity for the website operators and for other website activity and internet usage services. Google may disclose this information to third parties under the terms of the law or for further processing by third parties on behalf of Google.
The IP address that your browser will pass on to Google Analytics will not be associated with any other data stored by Google. Through your browser settings, you can block cookies; however, this can lead to problems with the use of some functionalities of the website. Through the add-on "Google Analytics Opt-out" you can through your current web browser opt-out to the use of Google Analytics from then on:
More information can be found here:
The Site and their contents are not targeted to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact our Legal Department at the address set out above to remove the information.
G. SECURITY MEASURES
We employ commercially reasonable security methods to prevent unauthorized access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold.
For registered users of the Site, some of your information can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
I. YOUR FEEDBACK
J. VISITORS FROM THE EUROPEAN UNION
Legal Basis for Data Processing
In some instances, you may be required to provide us with Personal Data for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our Site.
International Transfers of Personal Data:
Our business may require us to transfer your Personal Data to countries outside of the European Economic Area (“EEA”), including to countries that may not provide the same level of data protection as your home countries such as the United States and Cambodia. We take appropriate steps to ensure that recipients of your Personal Data are bound to duties of confidentiality and we implement measures such as standard contractual clauses. A copy of those clauses can be obtained by contacting our Help Center.
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your Personal Data, and to request access to, rectification, erasure and portability of your own Personal Data.
Where the use of your information is based on consent, you can withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Requests should be submitted by contacting us through our Help Center.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected. You may lodge a complaint with a supervisory authority if you consider that our processing of your Personal Data infringes applicable law.
We retain your Personal Data as long as needed to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.